If you need assistance, if you have a complaint or suggestion please email office@schoolstrader.com 

1. Must I have a formal link to a school to join Schoolstrader?

2. Is it free to advertise?

3. Our Holiday Home area is not listed

4. Cannot access ads

5. Photos

6. Passwords

7. Where are items from?

8. School not listed

9. Advertising items

10. Local agent

11. Businesses

12. Status of users

13. Young users

14. How can I make my ad work better?

15. Selling items

16. How do I find ads from my area? 

17. Ad not found

18. How do I change email address?

  

1. MUST I HAVE A FORMAL LINK TO A SCHOOL TO JOIN SCHOOLSTRADER?

A. No. Anyone may join - you can be a parent, ex-parent, staff member, friend of the school, alumnus - anyone who has a link to the school. Please join under your local school, your child's or your own. We use the location of the school to present you with relevant ads.

2. IS IT FREE TO ADVERTISE?

A. Yes. All private ads are free.

3. OUR HOLIDAY HOME AREA IS NOT LISTED

A. email support@schoolstrader.com and we will add it for you.

4. CANNOT ACCESS ADS

A. This is  probably to do with your browser settings (Chrome, Internet Explorer). Sometimes these settings make it difficult to get onto some websites (and they also sometimes change for no apparent reason). We recommend that you download the Firefox browser. It takes a minute to do this and could solve the problem. It is very easy to use:

Click here: www.mozilla.org

It will then download. Once downloaded, run the file and the setup program will start. You can go for all the default options during the install. Once done, click on the Firefox item (should be on the desktop), or Start -> Programs -> Mozilla -> Firefox. Then use it like Internet Explorer or Chrome. 

5. PHOTOS

Q. I cannot upload a photo.

A. Perhaps file size is too large. Try shrinking it to 50kb - it's easy with Picture Manager or a similar programme - and try uploading again. If the photo size is small but will not load please check it is a JPEG. Lastly try saving image with a single word name (eg table) and then upload it. If still a problem, send to support@schoolstrader.com and we will check it for you.

Q. How do I place an Ad with photos using my iPad, iPhone or Smartphone?

A. The software on phones and iPads is a bit clunky, so we find it is best to first place and save your ad WITHOUT any pictures. Then take the pics using your phone or iPad, and EDIT/CROP them very hard and save them on your device. You must crop them hard as it fixes the pics for upload. Then find your saved ad on Schoolstrader - using MY ADS - and your photos will then upload easily from your device.

6. PASSWORDS

Q. Password will not work.

A. Click Sign In and follow the process. 

Q. You have not sent me a password.

A. If you have requested one, we have sent you a link. Please check junk mail.

Q. I have forgotten my password or the new password won't work.

A. Click on the Forgotten Password link on the site when you try and Sign In and follow the instructions.

Q. I would like to change my password.

A. Go to Me on the site.

7. WHERE ARE ITEMS FROM?

Q. How do I know where the items advertised are from? Which areas?

A. Items always show the area and region of the advertiser. Local items tend to be things like prams, bikes, toys, books. Regional items tend to be things like pets, cars, boats and furniture. National items tend to be more expensive cars, holiday homes, property and small postable items. It is up to users to decide whether to place an ad locally, regionally or nationally. 

Q. If I see something I like the look of, how do I find out where the advertiser is exactly?

A. Send them a quick email and ask.

8. SCHOOL NOT LISTED

A. Please send details to office@schoolstrader.com and we will list it.

9. ADVERTISING ITEMS

Q. Can I just advertise to my local area?

A. Yes. When you use Place Ads you can select either your area, your region or our national network. 

10. LOCAL AGENT

Q. How do I become a local agent? What do they do?

A. Local agents liaise with local schools in their area and sell local advertising. Please call 01580819085 for more details.

11. BUSINESSES 

Q. Can businesses advertise directly on this section?

A. No. Business and service entries are only made by Schoolstrader or its agents. The annual listing fee is currently £200 plus vat for a local listing, £300 plus vat for a regional listing and £400 plus vat for a national listing. Business advertisers also may be offered a free small banner ad on the site, subject to availability. Call 01580 819085 for more.

12. STATUS OF USERS

Q. How can you be sure that someone joinig as say a parent under a school community is really a parent at that school?

A. We cannot. You must take appropriate precautions and check with the individual direct if you are concerned. If you find that someone has joined incorrectly please let us know. Please refer to our terms and privacy statements.

13. YOUNG USERS

Q. Can young people use the site?

A. Yes, anyone aged 15 or over can join and use the site. Young users aged 15 to 18 should take particular care when advertising items for sale that they have their parents' permission where appropriate, and that their parents are aware that they are using the site and may buy/sell items. They should also be very careful if they arrange to meet a buyer/seller/person through the site and make sure that their parents are aware and join any meeting. See our Terms for more.

14. HOW CAN I MAKE MY AD WORK BETTER?

A. Include a photo - research tells us that people much prefer to look at ads with photos. You can place up to three with each ad. It is easy to upload. Also, refresh your ad regularly - change the text a bit and maybe adjust the price if you have not had much interest. And every time you save your ad it will move to the top of the list (ads are in date order).

15. SELLING ITEMS

Q. Should I send my item in the post to the buyer before receiving the money from the buyer (and vice versa)?

A. The best answer is to use common sense. The more valuable the item, the more care you perhaps may need to take. If you are concerned, perhaps you have a friend in the buyer's area who could meet the buyer (or seller) and help with the transaction?

16. HOW DO I FIND ADS FROM MY AREA?

A. The Search box incorporates a Location function.

17. AD NOT FOUND

Q. Why can I see some ads on the site before I sign-in, that disappear after I sign-in?

A. When you look at the site before joining or signing-in you may see an "example" of ads on the site (they are real ads). When you join and sign in, you then see your local area ads (which will include ads from your area and region and any ads placed nationally across the Schoolstrader network). Sometimes this means that you will see an ad for say a Speedboat before signing in, but not after you sign in, as the Speedboat is only advertised in one area of the UK (not yours) and is not advertised nationally.

18. HOW DO I CHANGE EMAIL ADDRESS?

A. Go to the Me page and enter a new email address.